Thank you for visiting orchardflorist.com.sg which is provided by Orchard Florist (The Company). This page states the terms and conditions (the "Terms" or the "Agreement") under which you may use the Web Site and purchase products from it. Please read this page carefully. By accessing the Web Site you accept and agree to be bound, without limitation or qualification, by these Terms. If you do not accept any of the Terms stated here, do not use the Web Site. The Company may, in its sole discretion, modify or revise these Terms at any time by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the Terms.

Purchasing of Products

To make an order, call +65 276 4486 or submit an on-line ordering form or via our email address.

All orders requested will be confirmed via e-mail or telephone.

All prices listed are in Singapore or US dollars

** GST will be based on 9% starting from 1st Jan 2024.

All prices shown on our website are excluding of standard delivery charges of $7 before gst, (ON 1st Jan 2024) and delivery is within Singapore during operating hours (excluding delivery to surrounding islands, airports and restricted areas).


We do not deliver to Marina Bay Sands, Airport (including Jewels), Cargo complex, Alps Avenue, Jurong Island, Ama Kheng, Shipyard & other restricted area.


** With effective from 1st Jan 2024, delivery charges for certain areas as below:
Standard Delivery Charge - $7 before GST
Delivery to CBD area (Shenton Way, Orchard) - $12 before GST
Delivery to Sentosa - $15 before GST
Delivery to Tuas - $12 before GST



Successful Online orders cannot be cancelled & refund once the payment has been made. If arrangements have already been made or delivery has been attempted, no refund will be entertained. Admin fees of 10% of the Total Sales Amount & the Credit card commission charges of 8% of the Total sales will be charge for cancellation, if the order has not been process yet.

For special requests outside regular operating hours, an additional surcharge will be levied. Please call us to check the surcharges.

A surcharge of S$12.00 before GST per attempt will be charged for every redirection and second attempt delivery.
** Important note: Customers are to ensure the delivery address is correct and updated in order to avoid redelivery charges. Orchard Florist are not responsible to call and ensure validity of delivery address especially during peak seasons or festive periods. 

Contact numbers have to be provided when placing orders, and will be called only in the event of unforseen circumstances. 

Due to overwhleming orders during the festive periods, delivery of festive hampers will usually take 2 to 3 working days to clear the delivery from the selected date, regardless of time slot chosen.

Personal orders must be fully paid before delivery. Payment can only be made by credit card, you may call our hotline +65 276 4486 to leave your credit card details or you may fax them to us at +65 276 4355.

Orchard Florist reserves the right to substitute appropriate flowers and/or gift item of equal value in the event that the flower/gift featured is/are not available at the time of ordering without informing due to tight delivery time schedule.

Refunds will be given at the discretion of the Management, on a case to case basis.

Our Operating Hours :

   Mondays to Fridays : 9 AM - 5.30 PM (last order time by 1pm)
   Saturdays: 9 AM - 1 PM (last order time by 12Pm)
   Sunday & PH: Closed


Web Site Related

Section 1. Use of Material

The contents of this Web Site, including but not limited to text, software, photographs, graphics, illustrations, artwork, video, music, sound, names, logos, trademarks, service marks and other material ("Material") are protected by copyright and other laws internationally. The Material includes both content owned or controlled by the Company and content owned or controlled by third parties and licensed to the Company.

The Company authorizes you to view and download a single copy of the Material on the Web Site solely for your personal, noncommercial use. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose without the written permission of the Company.

If you would like information about obtaining the Company's permission to use any of the Material on your Web site, or link to us please e-mail us. If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. No Warranties

THE WEB SITE AND MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THE COMPANY AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS. THE COMPANY AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, TEXT, GRAPHICS, AND LINKS.

THE COMPANY DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THIS WEB SITE OR ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ITEMS. IF YOUR USE OF THE WEB SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, THE COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS.

IF THE MATERIAL ON THE WEB SITE IS PROVIDED BY THIRD PARTIES AND THE COMPANY SHALL NOT BE HELD RESPONSIBLE FOR ANY SUCH THIRD PARTY MATERIAL.

Section 3. Limitation of Liability / Disclaimer of Damages

Your use of the Web Site is at your own risk. If you are dissatisfied with any of the Materials or other contents of the Web Site or with these Terms and Conditions, the Company's Privacy Policy, or other policies, your sole remedy is to discontinue use of the Web Site.

IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE TO ANY USER OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR LOST PROFITS) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE OR THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 4. Copyright Infringement and Copyright Agent

The Company may, in appropriate circumstances and at its discretion, remove, or disable access to, material on the Web Site that infringes on the rights of others. If you believe that your work has been used on the Web Site in a manner that constitutes copyright infringement, please provide the Company's Copyright Agent with a written notice (e-mail is sufficient) that includes the following information:

an electronic or physical signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;

identification of the copyrighted work claimed to have been infringed;

a description of where the material that you claim is infringing is located on the Web Site;

your address, telephone number, and email address;

a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

The Company's Copyright Agent for notice of claims of copyright infringement on the Web Site is contactable via e-mail at info@silversurf.com.sg.

Section 5. Links to Other Sites

If the Web Site contains links to third party web sites that are maintained by others. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents on such third-party Web sites. The Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

Section 6. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably assist you, at your expense, in defending any such claim, suit or proceeding.

Section 7. Export Control

You agree to comply with such restrictions and not to export or re-export the Products to countries or persons prohibited under the export control laws. You are responsible for compliance with the laws of your local jurisdiction regarding the import, export, or re-export of the Product.

Section 8. General

The Company makes no claims that the Materials are appropriate for any particular purpose or audience, or that they may be downloaded outside of Singapore. Access to the Materials may not be legal by certain persons or in certain countries. If you access the Web Site from outside of the Singapore, you are responsible for compliance with the laws of your jurisdiction.

This Company is headquartered in Singapore. All legal issues arising from or related to the use of the Web Site shall be construed in accordance with and determined by the laws of Singapore. By using this Web Site, you agree that the exclusive forum for the bringing of any claims or causes of action arising out of or relating to your use of this Web Site is in Singapore. You hereby accept and submit to the jurisdiction of such court in any such proceeding or action, and irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such action or proceeding brought in such a court and any claim that any such action or proceeding brought in such a court has been brought in an inconvenient forum.

If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular "Legal Notice" for Software or material on particular web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of Web Site. Any changes to this Agreement must be made in writing, signed by an authorized representative of the Company.